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HyegroEarly access

Terms of Service

The agreement between Hyegro and the businesses that use it. Plain language where we can manage it, with the rights the law gives you left intact.

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The short version

  • Hyegro is for businesses. By using it for an organisation, you confirm you can bind that organisation to these terms.
  • Your data is yours. We process it to provide Hyegro and nothing else.
  • Plans are in USD, ex tax, billed in advance. No free trial. Founder pricing and the build fee work as set out in section 4.
  • You can cancel any time and export your data. We'll give 30 days' notice of changes that affect you, and you can leave if you don't agree.
  • Nothing here takes away rights you have under the Australian Consumer Law or other law that can't be excluded.

1. The agreement

These terms are an agreement between Hyegro Pty Ltd ("Hyegro", "we") and the organisation that signs up for Hyegro ("Customer", "you"). They apply to the Hyegro platform, website, onboarding and support (the "Service"). Our Privacy Policy explains how we handle personal information. If you have a signed order form with us, it takes priority where it differs.

2. Accounts and users

  • You must be at least 18 and give accurate information.
  • You're responsible for your users, for keeping sign-in details safe and for activity in your workspace. Tell us promptly at security@hyegro.com if you suspect unauthorised access.
  • Plans include unlimited users. Each person needs their own login; don't share accounts.

3. The Service

We'll provide the Service with reasonable care and skill, and keep improving it. We may change features, as long as a change doesn't materially reduce the core functionality of your plan during your current billing period. Some features depend on third-party services you choose to connect (such as Gmail, Outlook, WhatsApp Business, Xero or AI assistants). Their terms apply to your use of them, and we're not responsible for their availability or changes they make.

Early access includes guided onboarding: we help set up your workspace using Hyegro Superintelligence, which proposes a blueprint (record types, fields, stages, rules and automations) that is only built after you approve it. Features still in early access are described as such, and we'll tell you plainly what is and isn't ready for your use.

4. Plans, fees and founder pricing

  • Prices are in US dollars, exclusive of taxes, and shown on our pricing page. You pay any applicable taxes such as GST or VAT.
  • Plans are billed in advance, monthly or annually, through Stripe, and renew automatically until cancelled. There is no free trial.
  • Plans include usage allowances (records, automation runs, AI credits, storage and connected apps). If you consistently exceed your plan, we'll tell you and may move you to the plan that fits; we won't block your writes without notice.
  • Founder pricing is available to the first 50 customers who sign up by 31 January 2027. Your founder price is locked for 12 months from signup; after that, the then-current list price applies, and we'll remind you at least 30 days beforehand.
  • Founder plans include a one-time build fee of US$490 (ex tax) for guided setup. It's refunded if you don't approve your blueprint.
  • Refunds: monthly plans can be cancelled any time, with access until the end of the period and no partial refunds. Annual plans cancelled within 30 days of purchase are refunded in full. See our Refund Policy for details.
  • We can change list prices with at least 30 days' notice, effective from your next renewal. Founder prices don't change during their 12-month lock.
  • If payment fails, we'll tell you and may suspend the Service after a reasonable grace period until it's paid.

5. Your data

You own the data you and your users put into Hyegro ("Customer Data"). You give us a licence to host, copy, process and display it only to provide, secure and support the Service and as the law requires. We don't sell Customer Data, and we don't use it to train our own AI models.

You're responsible for having the right to collect and use Customer Data, including any notices and consents your own customers or staff need, and for complying with laws on marketing messages (such as spam and WhatsApp business messaging rules).

You can export your data at any time while your account is active, and we'll give your admin a chance to export before we delete a closed account's workspace from live systems. Backups roll off on their normal cycle.

6. Data processing terms

Where we process personal information in Customer Data on your behalf, these terms form our data processing agreement, including for GDPR Article 28 and the CCPA:

  • We process Customer Data only on your documented instructions (these terms and your use of the Service), unless the law requires otherwise.
  • Our personnel who access it are bound by confidentiality.
  • We apply the security measures described in our Privacy Policy and keep them appropriate to the risk.
  • You authorise the sub-processors listed in our Privacy Policy. We'll update that list before adding one, and you can object on reasonable grounds; if we can't address the objection, you can terminate the affected Service and receive a pro-rata refund of prepaid fees.
  • We'll help you respond to individuals' requests and with security, breach notification and impact assessments, as reasonably required.
  • We'll notify you without undue delay, and within 48 hours of confirming it, of a personal data breach affecting your Customer Data.
  • International transfers are covered by the safeguards described in our Privacy Policy, including the EU Standard Contractual Clauses and UK Addendum, which are incorporated by reference where they apply.
  • On termination we delete or return Customer Data as described in section 5, and we'll make information reasonably available to show we meet these obligations.

7. AI features

AI features generate suggestions, drafts, blueprints, automations and answers that can be inaccurate or incomplete. You're responsible for reviewing AI output and for what you decide to build, send or rely on. AI features use the providers listed in our Privacy Policy. If you connect an AI assistant through our MCP server, it acts with your user's permissions, and you're responsible for your agreement with that assistant's provider.

8. Acceptable use

Don't use the Service to:

  • break the law, or infringe anyone's privacy, intellectual property or other rights;
  • send spam or unsolicited messages in breach of anti-spam, telemarketing or messaging-platform rules;
  • upload malware, probe or attack the Service, or get around usage limits or security;
  • resell or offer the Service to third parties without our written agreement, or copy it to build a competing product;
  • store highly sensitive data (such as health records or payment card numbers) unless we've agreed to it in writing.

We may suspend access that breaks this section or puts the Service or others at risk. We'll tell you why and give you a chance to fix it first unless the risk is urgent.

9. Intellectual property and feedback

We own the Service, including the software, design and documentation, and we grant you a non-exclusive, non-transferable right to use it during your subscription. Blueprints and configurations built for your workspace are yours to use for as long as you use Hyegro and to export. If you send us suggestions, we may use them without obligation to you.

10. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only for this agreement and protect it with reasonable care. This doesn't apply to information that's public, already known, independently developed or that must be disclosed by law (with notice where allowed).

11. Term, cancellation and termination

  • This agreement lasts while you have an active plan. You can cancel in the billing portal or by emailing billing@hyegro.com; cancellation takes effect at the end of the current billing period.
  • Either of us may terminate if the other materially breaches these terms and doesn't fix it within 30 days of notice.
  • We may stop offering the Service with at least 90 days' notice, and will refund prepaid fees for the period after it ends.
  • Sections that by their nature should continue (including fees owed, data deletion, confidentiality, liability and governing law) survive termination.

12. Consumer law and warranties

Our goods and services come with guarantees that can't be excluded under the Australian Consumer Law, and similar laws elsewhere may give you rights that can't be excluded. Nothing in these terms excludes, restricts or modifies those rights. Where the law allows us to limit our liability for failing to meet a guarantee for services that aren't ordinarily acquired for personal use, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Apart from those rights and what these terms expressly say, the Service is provided as is, and we don't promise it will be uninterrupted or error-free or that AI output will be accurate.

13. Limitation of liability

To the extent the law allows: neither of us is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or data (other than our obligation to restore data from backups we hold); and each party's total liability under this agreement is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim. These limits don't apply to your obligation to pay fees, to either party's liability for fraud, or to liability that can't be limited by law. Each party's liability is reduced to the extent the other contributed to the loss.

14. Indemnities

We'll defend you against third-party claims that the Service, as we provide it, infringes their intellectual property, and pay resulting damages and costs finally awarded or agreed. You'll defend us against third-party claims arising from Customer Data or your use of the Service in breach of these terms. The party seeking protection must notify the other promptly, let it control the defence and cooperate reasonably.

15. Changes to these terms

We may update these terms, for example for new features or legal requirements. For changes that adversely affect you, we'll give at least 30 days' notice by email or in the product. If you don't agree, you can cancel before the change takes effect and we'll refund prepaid fees for the unused period. Otherwise the updated terms apply from that date.

16. Governing law and disputes

These terms are governed by the laws of Victoria, Australia, and each of us submits to the non-exclusive jurisdiction of the courts of Victoria and the courts that hear appeals from them. Before starting proceedings (except for urgent relief), we'll each try in good faith to resolve a dispute by talking to each other for at least 30 days. If you're a consumer in another country, you keep any protections the law where you live gives you.

17. General

Neither of us is responsible for delays caused by events beyond reasonable control. You may not assign this agreement without our consent, which we won't unreasonably withhold; we may assign it to a successor of our business with notice. If any part is unenforceable, the rest still applies. These terms, any order form and the policies they refer to are the whole agreement about the Service. Notices to us go to legal@hyegro.com; notices to you go to your account's admin email.